About Us: THEM Consulting is a new-age UX design and product innovation company. We craft disruptive digital experiences through a business-centric design approach. Our expertise spans UX strategy, digital transformation, and agile innovation. Join our fast-growing team to scale our consulting practice and build long-term partnerships.
Working Model: Onsite
Location: Gurugram
Days: Monday–Friday
Timings: 9:30 AM – 6:30 PM
Budget: 8-10 LPA
Experience: 2–5 years
About the Role: We’re looking for a Client Servicing Manager who thrives in fast-paced, high accountability environments. You’ll own project delivery end-to-end, managing scope, timelines, and client relationships, while driving internal team alignment across design and tech functions.
Key Responsibilities
Project Ownership & Delivery
- Manage multiple parallel UI/UX projects across clients — ensuring timely delivery, quality, and budget adherence
- Own project scope and milestones with clarity and discipline
- Track progress through detailed plans, status reports, and sprint cadences
- Familiarity with sprint-based delivery processes and real-world product lifecycle stages
Client & Stakeholder Management
- Act as the face of Them Consulting to the client for project execution
- Understand client business goals, manage expectations, and proactively flag scope shifts
- Conduct regular check-ins, retros, and review meetings
Team Leadership & Coordination
- Collaborate with designers, researchers, and developers to move work forward
- Work with Design Managers, Tech Leads, and the PMO to ensure daily coordination
- Ensure smooth onboarding, task assignments, and resolution of blockers
- Be a people-first collaborator who navigates challenges with empathy and composure
Documentation & Tools
- Maintain clean documentation: SoWs, BRDs, MOMs, project dashboards, and timelines
- Use PM tools like Jira, Trello, ClickUp, or Notion (we’re flexible but expect rigor)
- Risk Management & Escalation Handling
- Anticipate delays, misalignments, or delivery issues — and fix them before they become problems
- Escalate critical matters with solutions, not just problems
Who You Are
- 2–5 years of experience managing digital/UX/design projects (preferably BFSI or enterprise clients)
- Proven ability to handle multiple workstreams with cross-functional teams
- Strong written and verbal communication — confident with clients and senior stakeholders
- Process-oriented yet flexible; able to balance structure with adaptability
- Sharp on documentation, detail-tracking, and proactive follow-ups
- Prior agency or consulting experience is a plus
- Knowledge of UX design lifecycle is a strong advantage
What Success Looks Like
- Projects delivered on time and to spec, with minimal escalations
- Happy clients who feel heard and guided
- A motivated team that knows what to do and when
- PMO and leadership feel confident in your execution
…