Communications Specialist

Role Overview

We’re looking for a dynamic professional to lead customer communication across multiple platforms.

This role is responsible for designing and managing the end-to-end consumer journey across various touchpoints, enhancing customer experience through effective communication, and ensuring full regulatory compliance.

Key Responsibilities

• Develop, plan, and execute proactive customer communication across channels.
• Collaborate closely with cross-functional stakeholders to ensure seamless communication workflows.
• Maintain a strong understanding of regulatory guidelines related to customer communication.
• Monitor transactional communications and ensure high delivery rates.
• Conduct process remapping to identify communication needs and drive end-to-end closure.
• Perform cost–benefit and customer experience analysis for all communication triggers, and identify improvement opportunities.
• Explore and evaluate new communication channels to enhance outreach.
• Manage end-to-end campaign execution and performance tracking.
• Support communication automation initiatives through CCM tools.
• Conduct regular market studies to benchmark best practices and embed relevant enhancements into internal processes.

Required Skills

• Ability to thrive in a fast-paced, high‑pressure environment.
• Strong proficiency in MS Excel and MS PowerPoint.
• Strong analytical skills and the ability to present data effectively.

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