Title : Customer Service Executive (Full-time)
Location : AMPM Headquarters – Noida (On-Site)
Department : CRM
Whom We Need :
AMPM is looking for a customer-focused professional who can act as the bridge between the brand and its clientele, managing high-value relationships while ensuring a seamless customer experience. The ideal candidate combines CRM expertise, fashion sensibility, and operational excellence.
Soft Skills:
Exceptional interpersonal and relationship-building skills, particularly with HNI and premium clientele. Strong collaborative mindset with the ability to work closely with cross-functional teams. High attention to detail with excellent organizational and multitasking abilities. Empathy and a proactive approach to improve customer experience.
Technical Skills :
- Proficiency in MS Office and Outlook
- Working knowledge of CRM systems
- Understanding of fabrics, garment measurements, styling, and fit, essential for client interactions.
- Ability to document, track, and manage customer interactions accurately.
Attitude :
- Customer-first mindset, prioritizing experience and relationship building.
- Proactive problem-solver who anticipates challenges and resolves them.
- Professional and polished demeanor aligned with a luxury brand environment.
Required Skills & Qualifications :
- Bachelor’s degree in Fashion Design, Communications, or a related field.
- 1–3 years in customer service/CRM in luxury, fashion, or lifestyle brands.
- Hands-on experience with CRM platforms (Shopify, BiteSpeed, or
- similar CRM tools).
- Strong verbal and written communication skills.
- Proven ability to manage high-value client relationships.
Work Mode & Schedule :
Hybrid role based out of Noida
6-day work week with rotational weekly off
Why This Role Matters at AMPM :
As a CRM/Customer Experience Executive at AMPM, you will create meaningful
experiences for high-value customers, strengthen long-term relationships, and play a
key role in enhancing brand loyalty and customer satisfaction. Your insights andproactive engagement will directly contribute to brand loyalty, customer delight and AMPM’s premium positioning in the luxury fashion space.
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