Zuora Specialist

Role Overview

We are seeking a Zuora Specialist to co-design, implement, and operate enterprise Zuora Billing and Revenue solutions in a complex, multi-system SaaS environment.

This is a hands-on role, working under the direction of an onshore Zuora Technical Lead, with responsibility for workflow implementation, tenant administration, integrations, releases, and off-hours escalation coverage.

Key Responsibilities

Scope & Ownership

• Co-design and implement Zuora Billing and Revenue solutions with the onshore lead.
• Own Zuora tenant administration, configuration, and operational stability.
• Implement and govern Workflows, Product Catalog, invoice templates, bill runs, and user/role administration.
• Ensure Zuora remains the system of record for subscriptions, billing, invoicing, and revenue.

Integrations & Operations

• Work hands-on with Zuora REST/SOAP APIs, callouts, notifications, and events.
• Support and troubleshoot integrations with Salesforce, NetSuite, Avalara, payment gateways, and middleware platforms.
• Monitor workflows, bill runs, and integrations; support issue triage and resolution.

Testing, Release & Compliance

• Support UAT, regression testing, and production releases using Zuora Deployment Manager.
• Maintain Postman collections, runbooks, and RCA documentation.
• Follow change control, SOX/SOC2 awareness, and secure handling of PII/PCI data.

Collaboration & Coverage

• Operate independently during non-US hours and participate in Sev-1/Sev-2 on-call rotations.
• Provide clear documentation, async communication, and daily handoffs to the onshore lead.
• Mentor engineering and QA teams on Zuora best practices as needed.

Required Experience & Skills

• 6-12 years of experience.
• Strong hands-on experience with Zuora Billing, Zuora Revenue, Workflows, and Product Catalog.
• Experience with Zuora APIs and enterprise integrations.
• Solid understanding of subscription lifecycle and billing operations.
• Ability to work independently with strong English communication skills.

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