What Youll Be Doing (Position Summary):
The Senior Specialist, Financial Transactionsis responsible forensuring that all financial transactions are completedin accordance withestablished procedures and due diligence requirements for clients across various market segments supported by the Business Client Centre (BCC). This role provides guidance to Financial Transactions Processors, supports escalations,overrides, andassiststhe manager in day-to-day operations to ensure operational excellence and compliance.
At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.
How Youll Succeed (Responsibilities):
- Oversee and ensure service requests are completed within SLAs,monitoringdaily data for productivity, accountability, and accuracy.
- Manage and resolve all escalations related to the team, engaging business partners and BCC teams as needed.
- Review and provide guidance on complex service requests, ensuring requirements are met and processing risks are mitigated.
- Identifyand forward complex or non-standard documents to the legal department for review; provide guidance on legal opinions to team members.
- Ensure proper documentation and authorization for payment processing,
- Assist Relationship team and colleagues with complex transaction processing queries.
- Address gaps in Financial Transactions processes and escalate unresolved issues to BCC leadership asrequired.
- Ensure Suspense accounts areoperatedin accordance withCIBCs policies.
- Identifyand recommend improvements to operational efficiency andadvisemanagement on process enhancements.
- Stay current on internal and external developments to respond to customer needs effectively.
- Performadditionalduties or projects as assigned by the Manager, Financial Transactions.
Experience: 5+ years of experience
Who You Are (Skills / Qualifications):
Must Have Skills:
- Bachelor’s degree in business, Finance, Operations Management, or a related field.
- 5+ years of experience in financial transaction processing, commercial banking, or related operations.
- Professional certifications in banking, AML, or risk management (preferred).
- Proficiencyin English (written and verbal).
- Detailed knowledge of practices, products, services, and procedures related to Retail Markets and Commercial Banking.
- Strong understanding of corporate structures and ability to review signing authority documentation.
- Well-developed judgment and problem-solving skills, with the ability to respond quickly to complex queries.
- Strong understanding of risk management practices related to signing authorities and AML verification.
- Ability to interpret client requests and provideaccurate, autonomous responses.
- Excellent multitasking, prioritization, and organizational skills in a fast-paced environment.
- Effective verbal and written communication skills for drafting clear and concise policy and procedure explanations.
- Working knowledge of Salesforce, COINS, is an assetProficient in Microsoft Office suite(Word, Excel, Outlook).
- Ability to develop strong working relationships with partners and service providers.
What CIBC India Offers:
At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.
- We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and Moment Makers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide.
- We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development.
Privacy:
By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in theCandidate Privacy Statement.
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