The Account Executive is responsible for managing end-to-end client relationships within the IT staffing business. This includes client activation, account growth, demand generation & fulfilment, stakeholder management, and ensuring high customer satisfaction. The role requires strong understanding of technology hiring, market trends, and delivery management within the staffing ecosystem.
Key Responsibilities:
PRIMARY RESPONSIBILITIES:
Project / Service Delivery (60%)
❖ Own end-to-end delivery of IT Managed Services projects, ensuring adherence to SLA, KPI, scope, timelines, and contractual commitments.
❖ Lead service governance, including project planning, resource allocation, risk management, issue resolution, escalation handling, and continuous service improvement.
❖ Manage resource forecasting, capacity planning, and optimal utilization.
❖ Drive productivity, team performance, and quality standards to consistently meet or exceed client expectations.
❖ Conduct regular service review meetings (weekly/monthly/quarterly) with clients and internal stakeholders.
❖ Prepare and present dashboards, MIS reports, and executive summaries for senior leadership and clients.
Account Management & Growth (40%)
❖ Act as the end to end Single Point of Contact (SPOC) for assigned accounts, ensuring strong stakeholder engagement and relationship management.
❖ Identify upsell and cross-sell opportunities within existing accounts to drive revenue growth.
❖ Develop account growth strategies aligned with client IT roadmap and business objectives.
❖ Track account-level revenue targets, margin goals, and cost optimization objectives are met.
Key Skills:
❖ Graduate or Postgraduate in HR / Business Administration or related field.
❖ 3–5 years of experience in IT staffing account management or client servicing.
❖ Proven track record of meeting revenue and delivery targets
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