Senior Technical Support Team Manager

Team Lead (Tech Support) Job Opportunity

This role involves leading a team of technical support specialists to ensure exceptional customer service.

Job Responsibilities:

• Lead and manage a team of technical support agents to achieve high-quality results.
• Maintain performance metrics, handle escalations, provide coaching, allocate tasks, conduct meetings, and analyze reports for quality and productivity trends.
• Develop training programs to enhance efficiency and communicate updates from management or clients effectively.

Skill Requirements:

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