Senior Project Manager

Senior Project Manager

About the Role

• Uses expert judgement and tenured experience to successfully manage clients’ projects, programs, and portfolios.
• Uses project management principles and solution-specific domain knowledge to manage assigned projects effectively.
• Responsible for managing resources, scope, time, costs, and quality to ensure project profitability.
• Maintains, manages, and executes standardized and repeatable PMO processes and best practices.
• Incorporates Project Management best practices into PMO templates, standards, and processes.
• Works with clients and team members to define project-specific deliverables, milestones, and success criteria. Facilitates client approval and sign-off of milestone achievement.
• Facilitates project status meetings, prepares documentation, budget reporting, manages client expectations and project scope.
• Able to prepare and present at the Executive level, for example Steering Committee Meetings.
• Proactively recognizes project risks based on diverging intentions or scope requests, develops, and communicates mitigation methods.
• Manages full project life cycle from project initiation to project closure.
• Orchestrates periodic customer satisfaction surveys in conjunction with project-specific milestones.
• Participates in resource capacity planning.
• Participates in creating project plans, roadmaps, and scope and assumptions documents in partnership with Practice Directors and Account Executives.
• Develops positive, lasting relationships with our clients and our teams.

Qualification and Requirements:

• 5-7 years project management experience, full life cycle.
• PMP certification a plus.
• Experience with multiple project management methodologies including Agile and Waterfall.
• Agile certifications (CSM, CSPO) a plus.
• Extensive knowledge and experience with project and project portfolio management tools such as Smartsheet, Microsoft collaboration tools, Excel.
• Leadership skills across the spectrum of project stakeholders – holds team accountable, communicates effectively, ultimately responsible for governing project success.
• Competent in the project schedule building process, including techniques for estimation, developing contingency and management reserve, PERT, CPM, and critical path.
• Previous experience with resource management, resource acquisition, resource effort estimation, resource leveling and project resource cost planning and tracking.
• Adept at handling difficult or complex projects, stakeholders, conversations.
• Experience and familiarity with PSA tools (e.g., Upland PSA) and functionality related to project and team/resource setup, budget/financial analysis, reporting and status documentation.
• Strong organizational, problem-solving, and negotiating skill sets.
• Demonstrates inclusive behaviors, is reflective and self-aware; leads by example.
• Has the ability to mentor Project Coordinators and other Project Managers.
• Solid understanding of key business cycles and workflow (e.g., CRM/SFA, Order to Cash, Procure to Pay) a plus.
• Implementation experience with at least one practice area – NetSuite, Salesforce, and Microsoft tools required.
• In-depth knowledge of at least one practice area – NetSuite, Salesforce, Microsoft tools a plus.
• Manufacturing and Supply Chain domain knowledge a plus.

Educational qualification:

• Preferred: bachelor’s degree in business administration, project management, or computer science.
• Other degrees and disciplines will be considered with relevant work experience.
• Additional 3 years’ Project Management experience in lieu of a degree.
• Project Management or applicable technical certifications preferred.

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