Company: NTT
Location: Bengaluru
Job Description:JOB DESCRIPTION
Req ID: 358303
We are currently seeking a Business Consultant – CRM AI Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
Role Summary
The CRM AI Analyst designs and delivers AI‑powered assistants that enhance everyday CRM workflows in a safe, compliant way.
This role focuses on building and optimizing Agentforce assistants, prompts, and actions to support real‑world use cases such as call documentation, pre‑call insights, and automated content drafting.
Partnering closely with business users, CRM, and Data Cloud teams, this role should ensure AI responses are accurate, compliant, and powered by trusted data. The position also drives testing, adoption, training, and continuous improvement, while monitoring usage and working with Salesforce and system integrators to introduce new AI capabilities as they evolve.
Experience: 3 -5+ yrs
Key Responsibilities
Design, build, and maintain Agentforce AI assistants to support CRM use cases (e.g., Compliant call note entry, pre-call summaries, auto call logging, suggested/automated RTE drafting)Develop and optimize AI prompts aligned with business workflows, compliance rules, and data availabilityConfigure Agentforce actions, guardrails, and response logic to ensure safe and compliant AI outputsPartner with business teams to translate real-world user needs into conversational AI use casesCollaborate with Data Cloud and CRM teams to ensure AI assistants leverage trusted, governed dataTest, validate, and continuously refine AI responses based on user feedback and performance metricsEnsure AI assistants comply with all internal pharmaceutical compliance standards, medical/legal requirements, and data privacy regulationsSupport rollout, training, and change management for AI-enabled CRM featuresMonitor adoption and usage of Agentforce capabilities and recommend enhancementsPartner with Salesforce and System Integrators to enable new AI use cases as they become availableQualifications
3-5+ years of experience in AI/ML development or conversational AI, preferably within Salesforce ecosystemStrong understanding of prompt design, conversational flows, and AI guardrailsAbility to work closely with business users and translate needs into AI-enabled solutionsExperience in regulated industries preferred (pharma/life sciences)Strong communication and documentation skillsSalesforce certifications and Agentforce experience are a plus (Salesforce Certified Platform Administrator, Salesforce Certified Platform App Builder, Salesforce certified business Analyst, Salesforce Certified AI Specialist)#LI-NorthAmericaAbout NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
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Posted: February 27th, 2026