IT Business partner DMS and CRM role in Automotive industry

Company: Michael Page
Apply for the IT Business partner DMS and CRM role in Automotive industry
Location: Maharashtra
Job Description:

  • Be part of the 0 to 1 journey
  • Conglomerate with an ambition to churn 3lac cars a year
  • About Our Client

    The hiring company is a large organization in the automotive industry, recognized for its innovative approach and commitment to delivering high-quality products and services. They focus on leveraging technology to improve operational excellence and customer satisfaction.

    Job Description

  • Lead the digital transformation roadmap across OEM, Dealer, Sales, and Service functions by aligning business processes with advanced DMS and CRM solutions.
  • Evaluate, finalize, and manage vendors for CRM, DMS, customer mobile applications, and connected car technologies.
  • Assess emerging technologies and define implementation strategies to enhance customer experience and operational efficiency.
  • Translate business requirements into scalable digital solutions, ensuring alignment with organizational goals and IT architecture.
  • Oversee system operations and ensure effective L1, L2, and L3 support for CRM and DMS platforms.
  • Manage annual budgeting and cost optimization for digital and technology initiatives.
  • Collaborate cross-functionally with business, IT, and vendor partners to ensure timely delivery and performance excellence of all digital systems.
  • The Successful Applicant

    A successful DMS Lead should have:

  • Strong technical knowledge of Dealer Management Systems and CRM system within the automotive industry.
  • Demonstrated expertise in system integration and process optimization.
  • Proven ability to handle system audits and ensure compliance with industry regulations.
  • Proficiency in data analysis and report generation for decision-making purposes.
  • Excellent problem-solving skills with a focus on innovative solutions.
  • Effective communication skills to collaborate with cross-functional teams and train end-users.
  • A degree in a relevant field, such as Information Technology or Computer Science
  • Posted: February 27th, 2026