Atlassian Support Engineer

Job Title: Atlassian Support Engineer

Location: Gurugram (Onsite)

Experience: 2–5 Years

Role Summary:

We are looking for an Atlassian Support Engineer to support Atlassian Cloud Enterprise providing managed services. The role involves Azure AD SSO support, Jira & Confluence administration, incident handling, and basic configuration management.

Key Responsibilities:

• Support Azure AD SSO integration (user provisioning/de-provisioning).
• Provide L1 support for Jira & Confluence (Incidents/Requests/Changes).
• Assist in migration validation, UAT support, and documentation.
• Configure workflows, permissions, issue types, and screen schemes (basic level).
• Install and support Marketplace add-ons.
• Monitor system performance and escalate complex issues.
• Support basic integrations and system enhancements.
• Understanding of workflows, RBAC, and permission schemes
• Experience handling support tickets

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