Through ourdedicated associates, Conduent delivers mission-critical servicesand solutions on behalf of Fortune 100 companies and over 500governments – creating exceptional outcomes for our clients and themillions of people who count on them. You have an opportunity topersonally thrive, make a difference and be part of a culture whereindividuality is noticed and valued everyday.
Job Track Description:
- Performs business support or technical work, using dataorganizing and coordination skills.
- Performstasks based on established procedures.
- In someareas, requires vocational training, certifications, licensures, orequivalent experience.
General Profile
- Expands skills withinan analytical or operational process.
- Maintains appropriate licenses, training, andcertifications.
- Applies experience and skillsto complete assigned work.
- Works withinestablished procedures and practices.
- Establishes the appropriate approach for newassignments.
- Works with a limited degree ofsupervision.
Functional Knowledge
- Has developed skillset in a range of processes,procedures, and systems.
Business Expertise
- Supports to achieve company goals by helping teams tointegrate and work together.
Impact
- Impacts a team through quality of the services providedand information shared.
- Uses discretion tomodify work practices and processes to achieve results or improveefficiency.
Leadership
- May give informal guidanceto junior team members.
Problem Solving
- Ability to problemsolve, self-guided.
- Evaluates issues andsolutions to provide the best outcome for the client andend-users.
Interpersonal Skills
- Exchanges information and ideas effectively.
Responsibility Statements
- Assesses calls to provide service immediately, betransferred, or require follow-up for client resolution.
- Identifies customer needs by referring to case notes andexamining each as a specific case.
- Performsroutine call center activities concerning business products andservices.
- Uses standard scripts andestablished guidelines while under supervision, to meetSLAs.
- Provides customers with information thatis specialized.
- Communicates in a warm andempathetic manner.
- Gathers all necessaryinformation to update the database.
- Escalatesissues to senior levels, based on complaints orconcerns.
- Explains company policies tocustomers.
- Responsible for the end-to-endresolution of customer issues.
- Performs otherduties as assigned.
- Complies with all policiesand standards.
Conduent is an Equal Opportunity Employerand considers applicants for all positions without regard to race,color, creed, religion, ancestry, national origin, age, genderidentity, gender expression, sex/gender, marital status, sexualorientation, physical or mental disability, medical condition, useof a guide dog or service animal, military/veteran status,citizenship status, basis of genetic information, or any othergroup protected by law.
For USapplicants: People with disabilities who need a reasonableaccommodation to apply for or compete for employment with Conduentmay request such accommodation(s) by submitting their requestthrough this form that must be downloaded: click here to access or downloadthe form. Complete the form and then email it as anattachment to FTADAAA@conduent.com. You mayalso click here to access Conduent’sADAAA Accommodation Policy.
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