Technical Program Manager

Job Description:

Roles & responsibilities:

• Creates and sustains links between business requirements and technology production while articulating requirements and controls expectations of both business and technical clients.

IT Project Planning and Organization:

• Does project planning, budget estimation and management, resource planning and assessment, financial planning and risk assessment for IT projects that span disciplines, geographic areas and business cultures
• Adopts existing Project Management best practices, including the proficient use of industry standard tools, technologies, and methodologies.
• Manages multiple projects at any given time
• Well-organized, detail oriented, has great communication skills and thrives in a fast-paced environment.

IT Project Control and Reporting:

• Designs reporting formats for project reporting to managerial, technical and business stakeholders
• Reconciles multiple project progress reports with department budgets.
• Applies the principles of Earned Value Analysis across multiple IT projects.
• Brings awareness to overdue or troubled IT projects and assists in imposing controls.
• Application Delivery Process
• Designs relevant documentation, standards, policies and practices to ensure phase and task dependencies and considerations
• Supervises the full spectrum of delivery activities on multiple development projects
• Explains the relative criticality, risk and potential reward of each and all major tasks.

Product and Vendor Evaluation:

• Executes review and approval processes and procedures.
• Produces written recommendation detailing candidates, benefits and drawbacks.
• Assists in the evaluation of overall aspects of products and services functionality, performance, etc.
• Assists in the evaluation of overall considerations, including risk, and provides recommendations including considerations for situations when an exception to policy, procedure or standard may be warranted.

Experience Required :

• 9+ years of Project Management experience, with an Application Development or Technical Project Management background and proven record delivering multiple concurrent technology solutions.
• Project Management Institute (PMI) and/or Project Management Professional (PMP) Certification a plus; MBA a plus
• Expert level skills in project planning, budget estimation and management, resource planning and assessment, financial planning and risk assessment.
• Project Management experience on a technical Application Development
• Strong knowledge of Project Management Methodology and Tools (e.g. MS Project, Visio, Agile, SDLC etc.) with a strong knowledge of Project Management Disciplines.
• Strong verbal and written communication skills.
• Strong expectation management, influencing and conflict resolution skills.
• Strong ability to collaborate across various groups, build relationships and manage effectively in a matrix organization.
• Strong ability to motivate teams and coach and train business system analysts and lower level project managers.
• In-depth advanced knowledge of process evaluation and selection of products, tools, services and infrastructure components in line with an organizations business needs and architectural principles.
• Strong ability to mentor, develop and train other Technical Program Specialists
• Strong expertise in Jira, Confluence and ability to build reports in Jira
• Self-motivated person who takes initiative and is able to work independent of daily direction.
• Ability to provide consultative know-how to Senior Management, IT, Stake Holders and Business Groups on project management.
• Excellent organizational skills and the ability to work under pressure to balance competing priorities.
• Retail Domain experience is a big plus

Competencies:

• Compassionate and kind, showing courtesy, dignity, and respect. They show sincere interest and empathy for all others.
• Foster innovation through creativity to get to a workable solution. Use analytical thinking through issues using logic and reason
• Show integrity in what is done and how it is done – without sacrificing personal/business ethics.
• Embrace an inclusion-focused mindset, seeking input from others on their work and encouraging the open expression of diverse ideas and opinions
• Team-oriented, positively contributing to team morale and willing to help.
• Learning-Focused, finding ways to improve in their field and use positive constructive feedback to grow personally and professionally
• Think strategically and proactively anticipate future problems, needs or changes in the work

Skills Required:

• Extensive experience in Agile methodologies, and program/project lifecycle management
• Strong leadership, team management and communication skills
• Project management tools (e.g., Oracle PPM, Microsoft Project, JIRA, Confluence)
• Ability to manage budgets, timelines, and resources effectively
• Strong problem-solving, decision-making and risk management abilities
• Stakeholder and cross-functional dependency management
• Technical background in software development, systems architecture, or related fields
• Software development lifecycle (SDLC), CI/CD processes and DevOps practices
• Extensive experience in using Jira, Confluence, use Jira Query language to build reports for measuring/managing the teams performance
• Retail Domain Experience

Additional Skills Required:

• PMP (Project Management Professional) or similar certification
• Lean, Six Sigma or SaFe methodologies
• Change management principles
• Knowledge of cloud computing platforms (e.g., Azure, GCP)
• Understanding of business analysis and requirements gathering
• Skills in conflict resolution and negotiation
• Familiarity with data analysis and reporting tools (e.g., SQL, Python)
• Knowledge of industry-specific regulations and standards
• Product Owner
• Scrum Master Certification
• Azure or Google Cloud Experience

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