Job Description
Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
Bachelor in Engineering – Computers/Electronics/Communication or related field• Graduate/Post Graduate in Science/Maths/IT or related streams with relevanttechnology experienceMinimum 5 years of progressive, relevant experience and proven capability towork in a complex network environment
RESPONSIBILITIES• Engineers who have a passion for providing outstanding customer service.• 24×7 support of Enterprise Networks of large global clients that have a distributedLAN/Wireless/DDI setup• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)network operational/problem management issues.• Ticket resolution – work and resolve trouble tickets, handle ticket escalation• Queue Management – monitor ticket queue, ensure assignment/resolution andclosure• Create Method Of Procedure and/or Standard Operating Procedure document• Plan and execute Change Management processes• Performance Tuning of network devices and create Service Improvement Plans• Plan and perform firmware upgrade• Work with hardware/software vendors to resolve problems• Train and mentor juniors• Act as an SME SPOC for certain network products• Interface with customer on calls and lead technical meetings• Assist in Root Cause Analysis (RCA)• Provide technical inputs for weekly/monthly customer service review reports
What you’ll be doing
1.1.2 PRE-REQUISITES• Technical expertise on all or either of the following platformo Cisco catalyst and Nexus switching and wirelesso Arista switchingo HP/Aruba switching and wirelesso Meraki switching and wirelesso Mist wirelesso Infoblox DDI• Conceptually strong in the following switching and wireless technologyo HSRP/VRRPo STP/VTPo VSS/VPCo Ether-Channels, Stacking of switches (IRF, Cisco Stack)o Stand-alone AP, IAP, Flex-connects, Wireless bridge
1.1.3 RESPONSIBILITIES• Engineers who have a passion for providing outstanding customer service.• 24×7 support of Enterprise Networks of large global clients that have a distributedLAN/Wireless/DDI setup• Will be a part of a team of who are responsible for handling (switching/wireless/DDI)network operational/problem management issues.• Ticket resolution – work and resolve trouble tickets, handle ticket escalation• Queue Management – monitor ticket queue, ensure assignment/resolution andclosure• Create Method Of Procedure and/or Standard Operating Procedure document• Plan and execute Change Management processes• Performance Tuning of network devices and create Service Improvement Plans• Plan and perform firmware upgrade• Work with hardware/software vendors to resolve problems• Train and mentor juniors• Act as an SME SPOC for certain network products• Interface with customer on calls and lead technical meetings• Assist in Root Cause Analysis (RCA)• Provide technical inputs for weekly/monthly customer service review reports
1.1.4 TRAINING AND CERTIFICATION• Cisco certification and DDi/Aruba /Juniper certification will be added advantage
1.1.5 EXPERIENCE• Minimum 5 years of progressive, relevant experience and proven capability towork in a complex network environment
1.1.6 EDUCATION• Bachelor in Engineering – Computers/Electronics/Communication or related field• Graduate/Post Graduate in Science/Maths/IT or related streams with relevanttechnology experience
1.1.7 OTHER SKILLS• Good communication skills – written as well as verbal• Passion to work on core technology platform• ITIL process awareness
Workplace type:
About NTT DATANTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity EmployerNTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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