Job description
Responsibilities
● Maintain the discipline of the team in terms of Login/Logout and Breaks.
● Providing the detail information on the issues of customers related to Onboarding calls
● Auditing the calls of the teammates and looking for areas of improvement on calls.
● Giving the training to the new joinees as well as to the team in case it is required
● Maintain the leave request of the team members as per the workload with a proper tracking system.
● Looking into the requirement of the headcount as per the load,so that we can hire the staff accordingly.
● Focusing on the Conversion percentage to bring it above the current percentage of 4%
● Make sure that team is achieving the daily benchmark of 400-450 calls.
● Make sure that the team is giving the detailed information to the customers as per the guidelines given to them.
Email – gaurav.sodia@white-force.in
Contact – 9993104707
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