Designation- Customer Service Representative- Gurgaon
Week Offs- Saturday & Sunday
Shift Timings- Between 8:00 am – 8:00 pm IST
Work from Home/Office- Work from home
POSITION DESCRIPTION:
We are looking for customer-oriented, self-driven, energetic individuals who are hungry for an excellent entry-level opportunity to get their foot in the door of a fast-growing, global organization! As a Prometric employee, you’ll become part of a team of professionals who collectively know more about the testing and assessment industry than anyone in the world-all the while gaining new knowledge, skills, and experience that will enhance your career. We believe that employees are at the heart of our organization and drive our success.
RESPONSIBILITIES:
- To assist the candidate with all aspects of the testing process from registration to test delivery.
- To interface between candidates, clients, and test sites in a professional and efficient manner.
- Achieve and maintain all key quality and productivity metrics.
- Escalate unresolved candidate grievances to designated departments for further investigation.
- To respond to incoming calls/emails/chats as per business need within a specified timeframe according to company guidelines.
- To ensure excellent reliability, follow fixed break schedules with minimal unplanned absences as per company guidelines.
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, to share best practice and flag issue to the Team Leader.
- To meet agreed objectives enabling the corporate objectives to be achieved.
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.
- Keep confidentiality of sensitive information and adhere to security and compliance policy.
- Should be comfortable in both remote and office settings, with basic home office setup
- A quiet, distraction-free environment to work from your home with high-speed internet
EXPERIENCE:
- Candidate should at least possess bachelor’s degree or equivalent with familiarity in computer navigation skills and basic PC knowledge
- Atleast 1+ years of Experience in Customer Service environment
- Excellent written and spoken English
- Ability to empathize and remain professional during all interactions
- Applicants should be flexible to extend work hours or support during weekend as per Business requirements.
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