International/ Domestic Customer Support Executive
Office Location: Gurugram, Haryana
Contact Person – HR Anjali – What’s app your resume to 8826269231
Interview Mode – Face to Face only (No Virtual rounds)
Work Mode- On-site working
Working days- 6 days working with a roster off
Preferred Languages- English, Hindi, Tamil, Telugu, Kannada
Salary- 2.5 – 4 LPA
PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Required Skills:
- Excellent communication skills (verbal and written) in English and Hindi.
- Ability to handle customer queries efficiently and politely.
- Basic computer knowledge and proficiency in MS Office and email.
- Patience and empathy to manage difficult or irate customers.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experience both can apply.
- Minimum education: Graduate.
- Salary package 2.5 Lpa to 4 Lpa.
Interested candidates can share their resume to
or Whatsapp to 8826269231
Regards,
HR Anjali
Policy Bazaar
We are looking for Immediate joiners .
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