About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Role Competencies:
- Bachelors degree in business, Computer Information Systems, or a related field
- 14+ years of relevant work experience, including 5+ years of people leadership experience
Technical Competencies:
- Ability to balance strategic thinking with hands on technical execution.
- Knowledge of deploying and managing cloud-based infrastructures such as AWS and Salesforce Experience Cloud.
- Experience in performance management, including providing regular feedback, recognizing achievements, and addressing areas for improvement.
- Ability to verify that technical solutions meet customer business goals and maintain high customer satisfaction.
- Experience collaborating with developers, QA teams, and business stakeholders to coordinate releases and platform enhancements.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment
- Experience in Resource Allocation, Capacity Planning & Resource utilization
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
Behavioral Competencies:
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, fostering inclusion, and building a culture of trust.
- Ability to build and sustain strong networks across internal and external partners.
- Commitment to coaching, mentoring, and advising to support continuous team development and growth.
- Use of systemic thinking to drive business results and inform strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety,fostering trust and loyalty.?
- Strong leadership skills with the ability to coach and develop team members.
- Excellent communication and stakeholder management capabilities.
Preferred Qualifications:
- 5+ years of experience defining and documenting business application features and requirements, as well as designing, developing, integrating, and operating business applications.
- Strong problem-solving skills with the ability to understand and set direction for complex technological integrations.
- Expertise in deploying and managing cloud-based infrastructures such as AWS and Salesforce Experience Cloud.
- Proficiency with SQL and NoSQL databases.
- Expertise in Agile/Scrum methodologies.
- Strong teamwork and collaboration skills.
- Self-motivated learner with the ability to quickly adopt new technologies and deliver results.
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