Staff Engineer Infrastructure

Position Title: Staff Engineer Infrastructure

Job Description:

Key Responsibilities include:

• Design, develop, document, test, and enhance ITOM / CMDB capabilities, including discovery patterns, sensors, and integrations.
• Champion ITOM best practices, standards, and governance across the organization.
• Partner daily with the Configuration Management and Asset Management Process Owners to align technical solutions with CMDB and AMDB requirements.
• Ensure Discovery tools maintain proper access and permissions to collect configuration data across on-prem and multi-cloud environments.
• Monitor, track, and report on Discovery and Event Management performance metrics. Collaborate with Infrastructure Architects to align ITOM solutions with enterprise technology strategy.
• Administer ITOM tools across production and non-production environments, ensuring stability and data integrity.
• Support patching, upgrades, release cycles, and troubleshoot related issues.
• Maintain and enhance Event Management flows, event, alert management and assignment rules as needed.
• Identify automation opportunities and implement scoped ITOM enhancements.
• Ensure CMDB and AMDB data quality; serve as partial owner of both repositories.

Qualifications Required:

• 4+ years of hands-on experience with ServiceNow ITOM, specifically Discovery and / or Event Management.
• 5+ years experience within a large enterprise IT organization.
• Strong experience with MID Server Administration, including virtual and containerized MID servers.
• Working knowledge of multi-cloud platforms (Azure, GCP, OCI, IBM, etc.).
• Experience with containerized and geographically distributed infrastructures.
• Familiarity with Agile / DevOps methodologies, story scoping, and backlog refinement. Demonstrated experience developing strategic service data models.
• Proficiency in platform scripting (JavaScript) and automation.
• Experience with common protocols and integration technologies (WMI, SSH, SNMP, PowerShell, REST, SOAP, JavaScript).
• Hands-on experience integrating external tools with CMDB and AMDB.
• Experience working with performance monitoring tools and metrics.
• Strong communication, collaboration, and relationship-building skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Ability to operate effectively in fast-paced environments.
• Intermediate-level Windows and Unix administration skills.
• Familiarity with networking concepts (routers, switches, firewalls, NSG, load balancers).
• Working knowledge of XML, JSON, and scripting languages.
• Strong understanding of Java Regular Expressions (Reg Ex).
• Ability to diagnose credentials, installation, permissions, and network connectivity issues.
• Experience with LDAP, Active Directory, SUDO.
• Knowledge of converged platforms, web / app servers, load balancers, databases, cloud solutions, and virtualization (WebSphere, MQ, IIS, Apache, VMware).

Preferred:

• ITIL v4 certification a plus
• Experience with multi-source CMDB (CMDB360)
• ServiceNow Administration certification

…