Customer Success Executive

Location: New Delhi (Tilak Nagar)Experience: 0 to 2 yearsPosition Type: Full-time (Work from office)Salary: 2.5 LPA – 4.5 LPAAbout the RoleWe are looking for customer-first, detail-orientedCustomer Success Executiveswho are passionate about helping users succeed with SaaS products.AtMakkPress Technologies , we build multiple SaaS applications designed for website owners and e-commerce businesses across platforms such asShopify, BigCommerce, Magento , and more. Our user base is global, with a strong presence in theUS, UK, and Europe .This role is ideal for someone at an early stage of their career who is eager to learn the SaaS ecosystem, work closely with real customers, and play a direct role in improving product adoption, customer satisfaction, and retention.You will act as a bridge between our users and product teams, ensuring customers receive timely support, clear guidance, and a smooth overall experience with our products.What You’ll DoBe thefirst point of contactfor customers using our SaaS appsHelp users understand features, onboarding steps, and best practicesEnsure customers seereal resultsfrom our tools (SEO, UX, conversions, etc.)Actively work on:Customer satisfaction (NPS)Product adoptionRetention and renewalsUpsells via value (not force)Troubleshoot basic issues and coordinate with the product/dev team when neededCollect customer feedback and share insights with founders and product teamsHelp create:Case studiesTestimonialsFeature use-casesRepresent MakkPress apps positively in communities, emails, and support channelsWho This Role Is ForFresher orup to 2 years of experience(support, customer success, marketing, SaaS, or tech roles)Good written and spokenEnglish communicationComfortable using:Google Sheets / Excel (basic level is enough)Support tools, dashboards, or CRMs (or willing to learn)Someone who:Enjoys talking to peopleThinks in solutions, not excusesIs curious about AI, SaaS, startups, and growthTakes ownership and follows things throughPrior SaaS experience is a plus , butnot mandatoryWhat You’ll Get:–  Insurance Coverage–12 Casual Leaves–Monthly “Fun Friday” Activities–Unlimited LinkedIn Learning access–Clear paths for growth in a dynamic, supportive team–  5 Days Working (Mon–Fri)Ready to scale with us?Apply Now:Share your CV via WhatsApp to 8882698961 or email at…