Job Description:We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging – but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Role Summary
As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle, while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.
What you”ll do:
Customer Success & Value Realization
Build and maintain trusted executive relationships with CFOs, Finance, and Procurement leaders.Understand customer business objectives, success criteria, and desired outcomesDrive adoption, consumption, and value realization Finance and Spend Management solutions.Align customers to the SAP Customer Value Journey, ensuring continuous progress from adoption to optimization.Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.Commercial Growth & Account Strategy
Own and drive renewals, retention, and churn mitigation for assigned customers.Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.Contribute to account planning, governance, and long-term customer strategy.Enablement, Collaboration & Ecosystem
Drive internal and external enablement activities Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.Skills & Competencies
Professional & Customer Skills
Strong business acumen and executive presenceRelationship-driven mindset with excellent communication and influencing skillsComplex problem-solving and objection-handling capabilitiesCustomer-centric approach with focus on outcomes and valueSolution & Technology Skills
Deep understanding of SAP Finance and Spend Management Solutions, with expertise in at least one of the following:Planning & Consolidation (SAC Planning, Group Reporting)Treasury & Cash ManagementBilling, Revenue & Innovation Management (BRIM)Global Trade & TaxGovernance, Risk & Compliance (GRC)Buying & Invoicing , Sourcing Suite , Supplier Risk, SAP Business Network Strong knowledge of SAP S/4HANA Finance, SAP Cloud Suite, SaaS delivery models, and Cloud ERPAbility to articulate solution value, differentiation, and industry proof pointsWhat you”ll bring:
8+ years of experience with cloud software solutions and delivery models in finance and/or spend management10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product ManagementHands-on consulting or implementation experience is a strong advantageExperience working in a large, multi-national software/technology organization preferredBachelor’s degree requiredMBA, Master’s in Finance, or Chartered Accountant (CA) preferredAdditional Information
Ability to work effectively in a complex, matrixed, and virtual environmentWillingness to travel 20–30% as requiredLocation- Mumbai/Gurgaon/Bangalore
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Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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