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Job Summary
The company’s explosive growth and ambitious business goals require a Fault Management engineer capable of navigating a complex, highly dynamic and fast-paced environment.
We provide software support services for highly-available, real-time systems used by Telecommunication Service Providers. We are looking for a FM engineer L0 who is passionate about working in the Operations and Maintenance department and if this appeals to you, then you should strongly consider this position.
NOTE: This position also assumes candidates being ready to work on shifts, 24/7 availability is required.
Responsibilities and Duties:
Will be front face from optiva to customer.
Will be Administrating the Customer Infrasturcture BM, VM, K8
Will be administrating the Customer’s Optiva Supplied Solutions
Technically responsible to resolve faults/incidents.
Engage next level support to ensure Infra issues are solved.
Technical support tasks like Software release, Help Desk Support, System Upgrade, Node expansion, daily O&M
Participation in Emergency Support Activities
Ensuring 100% Node / Networking availability with zero downtime
Involvement with other 3PP systems operations teams
Works with the team with the responsibility for advanced troubleshooting and solving incidents, Problems and reporting according to processes.
Managing all daily day to day operations on a shift basis. Works for 24 / 7 shift
Node maintenance to ensure no hardware issues on the node.
Scripting Knowledge — Shell/Perl Scripting
Eligibility criteria:
Fresher or 1-2 Years of Experience in Telecom Operations
Preferred Platform or Application operations
Knowledge of Linux Required
Knowledge of Kubernetes and Cloud will be advantage
Added advantage Experience in telecommunication background, familiar with GPRS and GSM knowledge etc.
Working experience in IN/VAS with good knowledge in the charging domain.
Good Knowledge on Networking protocals
Fluent in English (written and spoken)
Excellent problem solving and troubleshooting skills
Degree in Computer Science or Engineering
Ability to work on shifts
Technical Skills required:
You should have technical proficiency in Linux and/or Unix administration, basic networking knowledge and practical understanding of TCP/IP protocol
Familiarity with Networking protocols & functioning of integrated systems as well as cloud systems
Familiarity with telecommunications protocol standards is a big plus
You need to be well versed in current software support practices and tools including troubleshooting, virtual environments, issue tracking, log investigation, build testing, and ticket management
Soft Skills required:
You must have excellent written and verbal communication skills, so you can communicate effectively and professionally with customers. You must be fluent in English.
Problem-solving and troubleshooting skills
Time Management and Prioritization – you will need to manage your time and prioritize effectively while working multiple issues for multiple customers.
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