Operations Manager – Sales Development
Experience: 10 Years | Location: Bangalore (WFO)| US shift
About MarketStar
For 35+ years, MarketStar has been generating revenue for innovative tech companies globally through outsourced B2B demand, sales, customer success, and revenue operations solutions. We’re proud of our award-winning workplace culture and 3,000+ employees worldwide driving growth for our clients, our people, and our communities.
About the Role
We’re looking for a Sales Operations Manager / SDR Manager to lead our high-performing outbound team across North America and Europe, driving pipeline growth, performance excellence, and scalable sales operations for a leading social news aggregator and online advertising platform.
What You’ll Do:
Team Leadership & Performance Management
- Lead and coach SDRs across multiple layers (Agents, Team Leads, Account Managers) to achieve qualified pipeline KPIs (SAO, SQO, Meetings Set, Closed Won)
- Manage daily huddles, monthly reviews, and quarterly performance assessments
- Provide real-time coaching, feedback, and structured upskilling initiatives
- Drive hiring, onboarding, and team development
Sales Strategy & Operations
- Own outbound prospecting strategy across NA & EMEA—driving prospecting quality, conversion metrics, and pipeline contribution
- Monitor daily/weekly sales activity, track KPIs, and implement actions to improve team productivity
- Identify gaps in workflows, CRM usage, and lead follow-up processes; implement tools and strategies for efficiency
Stakeholder Management & Collaboration
- Partner with internal sales teams, marketing, and product to align SDR efforts with regional priorities and business goals
- Lead strategic discussions with senior stakeholders across regions
- Act as liaison to ensure campaign effectiveness, message consistency, and feedback integration
- Manage escalations tactfully and resolve conflicts effectively
Sales Insights & Governance Cadence
- Design and deliver sales insights dashboards tracking conversion rates, pipeline health, and team performance
- Establish governance cadence with regular reporting on lead metrics, activity trends, and forecasting
- Contribute to strategic sales planning and quarterly business reviews
- Use data-driven insights to drive continuous improvement and accountability
Pipeline & Process Management
- Collaborate with regional teams to ensure seamless handoff of qualified leads
- Oversee CRM hygiene, data accuracy, and sales engagement platform optimization
- Drive process improvements to enhance outreach effectiveness and scalability
What You Bring
Required:
- 5+ years managing SDR or Inside Sales teams with proven performance management and coaching expertise. Must have handled multiple layers (Agents, Team Leads, Account Managers) etc.
- Strong background in outbound B2B sales or business development, preferably in SaaS, digital media, or tech environments
- Experience with North America & EMEA markets—understanding time zones, business norms, and outreach strategies
- Proficiency in CRM platforms (Salesforce, Zoho, HubSpot) and sales engagement tools (Apollo, Lusha, ZoomInfo, Outreach, SalesLoft)
- Strong stakeholder management skills with ability to influence cross-functional teams and senior leadership
- Analytical mindset with ability to create sales insights dashboards and interpret performance data
- Excellent communication, escalation handling, and conflict resolution skills
Preferred:
- Exposure to B2B SaaS and digital advertising sales cycles
- Experience establishing governance cadence and reporting frameworks
- Proven success mentoring high-performing sales teams
- Comfortable working across international time zones in virtual environments
- Bachelor’s degree; MBA preferred
What’s in it for You?
- Fast-track growth opportunities for high-potential talent
- Comprehensive health insurance and generous leave policy
- Work flexibility and wellbeing support
- Customized training programs for personal and professional development
- Association with world-leading brands
- Be part of an organization with 60%+ homegrown leaders
We are an equal opportunity employer committed to building a diverse and inclusive workforce.
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