Cisco Unified Communications Lead

Role Overview: As a Lead Voice Engineer, you will be responsible for leading and optimizing mission-critical voice infrastructure systems. You will guide the Enterprise Voice Engineer team in deploying advanced voice technologies and will collaborate across technical, application, and business teams to ensure high-quality voice solutions that align with organizational goals.

Responsibilities:

1. Voice Infrastructure Leadership:

• Lead deployment and support for voice infrastructure processes and technologies.
• Oversee upgrades of voice routers, analog gateways, and Cisco Unified Communication servers.
• Resolve complex functionality issues related to voice application data, security, and system configurations, offering expert-level oversight.

1. Voice Administration:

• Direct installation, configuration, and management of voice infrastructure.
• Implement advanced backup, recovery, and maintenance processes for optimal system stability.
• Utilize tools such as Cisco RTMT, SolarWinds, Wireshark, and more, for advanced network administration .

1. Disaster Recovery:

• Coordinate and lead scheduled disaster recovery tests for mission-critical voice systems to ensure robustness and reliability.

1. Monitoring and Optimization:

• Spearhead monitoring, diagnosing, and optimizing network systems.
• Prepare detailed management documentation outlining root causes, performance issues, and resolution strategies.

1. Technical System Support:

• Collaborate with technical teams to implement, configure, and support enterprise voice infrastructure, providing guidance and expertise .

1. Change Control:

• Ensure adherence to change management policies for thorough documentation and compliance.

1. Incident and Request Management:

• Maintain alignment with organizational requirements for incident management, including SLA and SLT compliance .

Qualifications:

• Minimum of 6-9 years of experience supporting enterprise voice platforms in a 24×7 environment.
• Expertise in Cisco platforms: Cisco Call Manager, Cisco Unity, Cisco Contact Center Express, Cisco CUBE, Cisco Emergency Responder.
• Proficiency in VOIP, Mobility, Wireless, Call Accounting systems, Voice recording systems, and Wallboard systems.
• Proven ability to lead and configure voice architecture with cross-functional teams and third-party vendors.
• Demonstrated leadership in collaborating with teams to achieve organizational goals.
• Exceptional verbal and written communication skills, including active listening and strategic communication.

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