WiFi AP L2/TAC FM Engineer

This position is for Wi-Fi TAC SME in L2 domain, Wi-Fi L2 Engineer will ensure troubleshooting and providing the solution, permanent fixes, software upgrades to maintain end to end services on 24×7 basis which includes Hardware and software, L2 Engineer would ensure support for Device integration with different tools, Fault management related to configuration, device IOS.

Exp Required : Minimum 7–10 years of demonstrated experience in the Wi-Fi / Wireless domain, including at least 4–5 years in Operations & Maintenance and 2–3 years in shift-based operations.

Job Responsibilities :

1. Incident and Problem Management for Wi-Fi nodes.
2. Handling escalated case with in defined MTTR
3. Ensure reduction in fault, which are repetitive in nature.
4. Integration Support for New Sites.
5. Enterprise Service support for sites deployed in Premium Hotels.
6. L2 Support to L1 Team for TT related issues.
7. Service Issues Support for slow data throughput, Interference etc.
8. Support for PE related Activities of Wi-Fi Elements.
9. Special Event Support for Critical Service and Network Outage.
10. Knowledge transfer session to L1 & L2 team.

Key Deliverables :

1. End to end responsible for the incident Outage for its notification to relevant stakeholders/interfaces and status reporting and follow up on TT from its creation until incident is resolved/closed.
2. Providing detailed RCA for critical and catastrophic outages & prepare plan of action to mitigate reoccurrence of such incidence.
3. Audit & corrections of Network elements (Wi-Fi Access Points & Controllers) – monitor performance of the installed network and initiate actions to improve the performance.
4. Interface with vendors for network Faults, raising TAC case & handle product related issue.
5. Interacting with Planning & Operations team to take corrective actions required for Wi-Fi Nodes
6. To maintain network KPI’s & TT SLA
7. Prepare SOP / MOP for IOS issue & troubleshooting guides for Device deployed SP network
8. Daily and Weekly Analysis for Service TT, Auto TT and network availability.

Skills Required :

1. Knowledge on Fault Management of Wi-Fi Networks, Service provider work experience would be an added advantage
2. Knowledge of IP/ MPLS & expertise in troubleshooting & configuration management.
3. Working experience in NOC environment for Fault & config management.
4. Certifications: Cisco CCNA/CCNP/CWNA preferred
5. Should have strong knowledge of Wi-Fi standards and Call Flows
6. Automation expertise to prepare scripts would be an added advantage

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