Job Description
OTC – Cash Application and Credit Management (Executive and Sr Executive)
Reporting Structure – Team Lead (OTC)
Requisites
Education: Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
Experience (years): 1) Executive – Graduate with 2 to 4 years of experience 2) Sr Executive – Graduate with 4 to 6 years of experience
Relevant Experience: OTC or Accounts Receivable (Cash Application)
Location: Mumbai (Airoli) and Bangalore
Working Hours: hours/day (Australia Shift)
Role Requirements: ·
Role Summary:
1) Responsible for applying incoming customer payments to the correct invoices using ERP systems, ensuring financial records are up-to-date and reducing unapplied cash.
2) Manages discrepancies such as short payments, unidentified funds, and remittance mismatches, while reconciling customer accounts and supporting audit and compliance requirements.
Qualification Criteria/Work Experience
Essential:
• Strong knowledge of Cash applications
• Working knowledge of SAP Finance module
• Experience in shared services/customer facing environment
• Understanding of standard operating procedures
• Knowledge of system, applications, operating tools, metrics and excel
• Good communication skills, plus good verbal & written presentation skills
• Good understanding of AR Cycle and credit Management process
• Flexibility to work within a high growth, rapidly changing environment
• Ability to self-motivate and initiate change
• Ability to work with colleagues at all levels
Cash Application Responsibilities
· Accurately apply customer payments to invoices using ERP system.
· Retrieve and interpret remittance information from various sources (email, portals, bank files)
· Investigate and resolve unapplied or unidentified payments
· Analyze short payments and coordinate with collections or customer service for resolution
· Reconcile bank statements with customer accounts to ensure accuracy
· Update customer records with payment details, adjustments, and corrections
· Generate daily/weekly/monthly reports on cash application performance and exceptions.
· Ensure adherence to internal controls and audit requirements.
· Support automation initiatives and suggest improvements to enhance efficiency
· Investigate discrepancies and escalate unresolved issues to management or relevant departments.
· Apply payments received in different currencies accurately
· Ensure all payments are posted before closing deadlines and Support finance teams with reconciliations and reporting.
· Provide documentation and data for internal and external audits.
· Track and report on service level agreements and performance indicators
· Drive improvements based on trends and gaps
· Evaluate the creditworthiness of new and existing customers.
· Analyze financial statements, credit scores, payment history, and market conditions.
· Set appropriate credit limits and terms to minimize risk.
· Continuously monitor customer accounts for overdue payments or changes in financial health.
· Adjust credit limits or terms based on performance and risk.
· Analyzing the credit limit of the customer based on the financial statements
· Good Understanding about the dunning process for customer for different levels
Key Skills
• Cash Application and Credit management
• Accounts Receivable Ledger Management
• Financial Accounting and Reporting
• Advanced Excel and Spreadsheet Skills
• SAP ERP and Accounting Software Proficiency
• Team Player
Additional Information
Excellent Communication Skills required.
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