Technical Support Representative – Account Recovery

TCS Hiring

Role: Technical Support Representative – Account Recovery

Exp: 2-5 Years

Location: Chennai/Indore

JD

• Account Recovery Technical Support Associate
• Deep expertise in fraud sensing, High empathy troubleshooting
• Complete understanding on GWS IAM and recovery process and procedures
• Own end to end resolution of Google Workspace Account Recovery cases involving loss of administrative access or account compromise
• Assess and validate customer identity, domain ownership, and authorization using approved verification frameworks and internal recovery tools
• Execute controlled administrative access restoration strictly in accordance with Google security, trust, and data privacy policies
• Apply sound judgment to detect and prevent fraudulent, unauthorized, or policy violating recovery attempts
• Maintain precise, audit ready documentation of verification steps, decisions, and recovery actions within case management systems
• Communicate clearly and empathetically with customers during high impact, high stress recovery scenarios while setting accurate expectations
• Escalate ambiguous, high risk, or non standard recovery scenarios to designated security, trust, or higher tier support stakeholders
• Collaborate with internal security, trust & safety, engineering, and premium support teams as required for complex recoveries
• Adhere to defined service level objectives, authentication standards, and recovery operating procedures without deviation

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