Role Description :
The Job Holder will be responsible for configuring new system functionality, providing system maintenance & enhancements in SAP projects relating to Business DataWarehouse and Management Reporting to ensure that the initiatives and internal customers are provided full lifecycle support, from implementation through on-going support. This person will be responsible for coding, configurations unit testing, bug-fixes a day-to-day basis. It should be noted that this should be mainly delivered via Configuration objects rather than Custom Developments. An exceptional knowledge of standard SAP functionality is therefore required to be able to properly exploit the Platform to deliver maximum business value.
Key Accountabilities & Responsibilities:
- Configure SAP BW in line with the Global Template for the individual ETSM TechHubs and develop Management Reports according to Specifications provided by the Key Business Users and the Requirements Engineer
- Ensure delivery of maximum business value through the exploitation of SAP Standard functionality and configuration objects to achieve the desired end result
- Act as the technical expert, ensuring quick turnaround in identifying application issues and providing timely solutions
- Adhere to security and control, and change control processes
- Design, develop and maintain the SAP Systems to meet support and/or project requirements.
- Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code via controlled design documents.
- Work with IT support teams (DBA, server teams) to ensure support and project requirements are developed and successfully implemented
- Ensure integration system activities including monitoring the technical architecture (particularly scalability, availability and archiving) meet all SLA’s
- Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications.
- Responsible for full System Development Life Cycle
- Work with business team to complete acceptance testing and participate in integration testing
- Participate in production support/ duty rotation including weekend and off-hour support coverage
- Undertake performance tuning activities for SAP integration activities
- Provide Solution Delivery Methodology artefacts associated with application components.
- Participate in technical reviews at appropriate stages of development
Key Competencies & Skills required
Technical:
SAP BW and Management Reporting tooling
MS Office & Jira Knowledge
Very good knowledge in written and spoken English
IT technical background & programming experience
Experience in all components of software delivery with concentration in requirements, design and development.
Quick starter to troubleshoot/resolve incidents and business support items
Strong analytical and problem solving skills
Ability to multi-task effectively
Prioritize Business Impact and Urgency
Perform application support tasks like: systems support, security reviews, & maintenance tasks
Testing experience
Ability to learn new technologies and methodologies quickly
Main Interface with other roles
Requirements Engineer & Requirements Lead
Business Analyst & Business
Incident & Problem Manager
Release & Change Manager
Test Engineer & Test Manager
Nice to have:
Knowledge in BMC Remedy and SAP Test workbench
Behavioural Skills:
Excellent interpersonal and communication skills for working in a global environment
Willingness to learn and quickly adapt to changing requirements
Proactive approach to identifying issues and presenting solutions and options
Acts professionally and friendly in interaction and asks questions to better understand the business requirements and the needed adjustments of the SAP system
Soft Skills:
Good team worker within international teams with players from several countries
Excellent interpersonal and communication skills
Previous Experience & Qualifications
Education/Qualification:
A degree in Business Administration, Business Information Systems or IT Consulting or equivalent or a related discipline; or equivalent work experience
Knowledge & Experience:
Greater than 5 years experience in SAP BW and other SAP modules, incl. general management reporting and controlling/ accounting processes
Significant experience of Change and Release Management and Quality Management techniques gained through IT program / project delivery and in an IT support environment.
Experience of working within multi-location teams.
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