Job Responsibilities:
1.Handling Business enquiries over the phone and emails for potential businesses and create an effective pipeline
2.Maintain existing client relationships by providing on-going consultation
3.Get maximum sales keeping a conversation of 15%
4.Meeting team and individual targets on monthly and yearly basis
5.Regular follow-ups to be done via calls and emails
6.Maintaining the TATs as per company standards and sending quotations to the guest
7.To provide excellent Customer service
8. Maintain existing client relationships by providing on-going consultation
9. Get maximum sales keeping a conversation of 15%
10. Meeting team and individual targets on monthly and yearly basis
11.Regular follow-ups to be done via calls and emails
12. Maintaining the TATs as per company standards and sending quotations to the guest
13. To provide excellent Customer service
14.Familiar with the geographic knowledge about Asia pacific and Middle East regions
15.To study and understand the products available on our website
16.To study the backend of our website and run the available tools
17.To do the Operations process- Booking confirmation, Payment follow-ups, Confirmation & Check-in instructions to the guest, After check-in assistance, etc.
Requirements and Qualifications:
1. Good communication skills/ Command over English
2. Negotiation & Influencing
3. Team player
4. Decision making & management skills
5. Self-motivated
6. Open to work in rotational shifts and Flexible to put-in extra efforts
7. Preference is for candidates having Reservations experience from a Luxury hotel brand or who have previously worked for/in Dubai region
8. Must have sales skills, Confident to take calls, Neutral accent will be good, Presentable for video calls (if required), etc
9. Graduate/Hotel Mangement preference
10. 3 to 4 years of experience
11. Flexibility to work till 19:30 PM
Working days: Monday to Friday + 2 Saturdays as per roster (Sundays working as per roster)
Work Type: Full time – Work from Office
Shift Start Time – 9:00 AM to 11:00 AM
Shift End Time – 7:30 PM
…