Customer support – Lead

• Shift: UK Shift (Flexible for rotational shifts)
  Experience: 5+ Years (Minimum 2 years Team Handling on paper)
  Education: Graduate

  Job Summary:
  We are looking for an experienced professional to join the Customer Operations team as a Senior Analyst. The role involves managing inbound sales/customer service operations, handling escalations and complaints, ensuring resolution within SLAs, and driving customer satisfaction. The candidate should have strong team handling experience and the ability to perform under pressure in a fast-paced environment.

  Key Responsibilities:

• Manage customer queries, escalations, and complaint resolution

• Ensure closure of issues within defined SLAs

• Analyze and solve moderately complex problems

• Oversee small teams/work efforts and support daily operations

• Collaborate with internal stakeholders and occasionally interact with clients

• Work in rotational/UK shifts

• Key Skills Required:

• Strong problem-solving skills

• Ability to work under pressure

• Adaptable and quick learner

• Good team management and collaboration skills

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