About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Role Description:
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs Exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation & IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, Retirement, and special travel opportunities.
Responsibilities:
Must Have:
- Administer and maintain the LMS and LXP platforms, including user management, content uploads, and system updates.
- Publish learning items on LMS platform and maintenance of the catalog (versioning, archiving, revisions, etc.).
- Creating custom learning paths, upon request from L&D, IT, or the business.
- Collaborate with instructional designers and subject matter experts to update and maintain course materials.
- Provide accurate and timely reports, data and insights on LMS and vendor utilization, functioning, catalog, users etc. Assist in troubleshooting technical issues on the LMS and LXP platforms, escalating as needed.
- Support teams with technology implementations related to LMS or vendor platforms.
- Conduct enterprise level needs assessment, project evaluations and designing metrics gathering dashboards
- 3-6 years of relevant work experience.
- Bachelor’s/ masters degree
- Program Management experience, someone who has managed a product
- 3+ years of experience providing communication, LMS, educational training and/or knowledge management expertise.
- Prior experience working in Learning & Development
- Udemy, LMS as a product or other vendor platforms experience (Skillsoft, Coursera, LinkedIn learning)
- Ability to work independently
Nice to Have:
- Ability to build strategic plans but also operate tactically to drive execution
- Basic understanding of instructional design principles and e-learning content development
- Prior experience at a Tech oriented Global Capability Center (GCC)
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