About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortunes Top 50 Most Admired Companies list. The companys strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIMEs inaugural list of the Worlds Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIMEs award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Deltas people-first culture continues to be recognized, earning the airline a spot on Fortunes 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join?
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
KEY RESPONSIBILITIES:
Communicating and Influencing:
- Act as the primary liaison between the UK Digital teams and the Virgin DTH scrum teams, ensuring clear, consistent communication.
- Represent the Virgin DTH Digital team in local forums and leadership discussions.
- Build strong, trusted relationships with stakeholders across VA and DTH to enable smooth delivery operations.
- Provide regular and transparent updates to leadership on progress, risks, and issues.
Leadership and People Management:
- Lead and manage the Virgin DTH-based scrum teams ensuring high performance and alignment with VA digital goals.
- Oversee recruitment, onboarding, and staff development within the Virgin-DTH Digital team.
- Foster a collaborative, inclusive, and innovative team culture.
- Act as the point of escalation for team issues and support staff wellbeing.
- Conduct regular performance reviews and support career progression.
- Ensure local compliance with HR and organizational policies.
- Lead and manage a team of Software Developers (Android, IOS, Full Stack), AI / ML Engineers and SDET.
- Mentor and provide support to the team.
Digital Delivery and Agile Execution:
- Drive Agile delivery practices across scrum teams ensuring consistent and high-quality output.
- Support the successful delivery of digital products and services through effective team coordination.
- Oversee project timelines, resource allocation, and sprint planning activities.
- Collaborate with Product Owners to priorities backlogs and manage capacity..
- Address and mitigate risks and blockers to delivery in real time.
Stakeholder Engagement and Communication:
- Build and maintain strong relationships with internal and external stakeholders.
- Provide updates and reporting on Virgin-DTH delivery activities to UK and global leadership.
- Represent the Digital team at local and global meetings and forums.
- Ensure alignment between Virgin-DTH teams and overall digital strategy.
Operational and Local Hub Management:
- Ensure Virgin-DTH teams are equipped with the tools and environments needed for success.
- Coordinate closely with facilities and IT for smooth operational management.
- Drive continuous improvement initiatives across processes and ways of working.
- Monitor and report on local delivery KPIs and metrics.
- Act as the face of the VA Digital team locally, building pride and engagement in the hub.
WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):
- BE / B Tech or ME / M Tech, preferably in a technical or scientific field, with14or more years of experience in IT project-based environment, or any equivalent combination of experience, education, and / or training is required.
- 5 Years of proven experience in software engineering resource management or a related role, with a strong understanding of Software development and support processes and Agile methodologies.
- Must be technically astute to whiteboard out solutions to articulate design.
- Proven experience in leading teams across front-end, back-end, full-stack development and Mobile App Development.
- Experienced in Leading AI teams with strong foundation on Machine Learning and Generative AI.
- Strong leadership and people management experience, ideally in a multi-location or global environment
- Demonstrable experience in stakeholder management and cross-functional team collaboration.
- In-depth understanding of Agile frameworks (Scrum, SAFe, Kanban).
- Excellent communication, organizational, and problem-solving skills.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment.
- Experience in Resource Allocation, Capacity Planning & Resource utilization.
- Experience in Performance Management by providing regular performance feedback, recognizing achievements and addressing areas for improvement.
- Strong experience in leading diversified software development teams (Android / IOS development, AI, Full Stack, etc).
- Strong understanding quality and security practices.
- Experience with automation of quality, compliance, and testing frameworks (BDD / TDD).
- Strong analytical and problem-solving abilities, with a focus on data-driven decision-making.
- Knowledge of industry best practices and emerging trends in IT engineering resource management.
- Experience in Team Leadership: Managed, mentored, coached and developed teams, fostering a collaborative and creative work environment.
Behavioral Competencies:
- Ability to champion a collaborative environment by empowering team members, demonstrating resilience, being inclusive and building a culture of trust.
- Ability to build and sustain robust networks across internal and external stakeholders.
- Being a coach / mentor / advisor to drive continuous team development and growth.
- Use systemic thinking to drive business results and strategic decisions that enhance organizational outcomes.
- Ability to advocate for customer-focused innovations, model empathy in decision-making, inspiring others to approach problems from the customers perspective and decisions that reflect an uncompromising commitment to customer safety, fostering trust and loyalty.
WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):
- Strong background of software development and knowledge of SDLC processes.
- Understanding of various technology stacks and well versed with latest development in Software Development, AI / ML.
- Strong knowledge of Cloud (AWS / Azure) is an added advantage.
- Have proven track record of growing in an organization through promotions.
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