JOB DETAILS
Ensure highest level of customer satisfaction by planning and executing SSI improvementRetention of customers by planning various CRM activitiesImplement customer sales complaint management system and ensure lowest complaint resolution timeEstablishes and implements the right CRM tools to help build/enhance brand loyalty.Assists in the development of customer care business processes and analyses customer care enhancementsComprehensive system of keeping in touch with existing customerResolves customer complaints expeditiously and ensures better long-term customer satisfaction.Obtains and records basic demographic information about each customer, using dealership sales control system.Maintaining contact record for customer analysisIdentifies weaknesses and make suggestions to improve promotional activities/customer satisfactionEnsures the process followed is according to our Maruti standards.Complete delivery process for customer as per Maruti standards. FUNCTIONAL AREA CRM, CRM jobs in Kolkata, CRM jobs in NCR, CRM jobs in India, CRM jobs in maharashtra, Reputed Car Manufacturing Industry jobs in Kolkata, Reputed Car Manufacturing Industry jobs in NCR, Reputed Car Manufacturing Industry jobs in India, Reputed Car Manufacturing Industry jobs in maharashtra Apply Now…