Customer Support Representive (Remote – Contract Basis) – Travel Process

Location: Anywhere from India

Job Type: Contract (Hourly Basis)

Working Hours: 7–8 hours per day

Compensation: Rs. 300 per Hour

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Job Overview

We are looking for a dedicated and customer-focused Remote Customer Support Agent to join our travel client’s support team. This is a voice-based role requiring strong communication skills and prior experience with travel booking systems, specifically Sabre.

Key Responsibilities

• Handle inbound and outbound customer calls related to travel bookings, changes, and inquiries
• Provide accurate information on flights, itineraries, cancellations, and policies
• Use Sabre (GDS) to manage reservations and ticketing efficiently
• Resolve customer issues promptly while maintaining a high level of professionalism
• Maintain proper documentation of customer interactions
• Ensure customer satisfaction and adherence to service quality standards

Requirements

• Proven experience in customer support, preferably in the travel industry
• Mandatory knowledge of Sabre (GDS tool)
• Excellent spoken English skills (mandatory for voice process)
• Strong communication and problem-solving abilities
• Ability to work independently in a remote environment

Technical Requirements

• Laptop/Desktop with Windows 11
• High-speed and stable internet connection (Wi-Fi)
• Noise-free working environment for handling calls

Availability

• Must be available for 7–8 hours daily
• Flexible to work in shifts if required

Why Join Us?

• Work from anywhere flexibility
• Opportunity to work with a reputed travel client
• Consistent hourly earning potential

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