Role:Position Title:Department:Grade/LevelReporting To:Reportees: Plant process QA Manager – Plant Quality Quality Assurance M2 Vice President – Quality Assurance 6 – 8
Organisational Chart :
The position is responsible to ensure 100% quality of product as per the process standard, thereby eliminating the waste, defectives & rework both in-house and at customer end. The position is responsible for understanding, monitoring and reporting of process quality issues so as to ensure timely corrective actions are undertaken and improvement in overall quality.
Key Purpose of the Job (Position Summary)
KEYPERFORMANCE AREAS
Sustain and improve in-process quality index on a continuous basis
Reduce rejection, rework, and stock discrepancies.
Ensure resolution of customer complaints
Ensure reduction of cost of poor quality
Ensure timely and effective process and product audit
Ensure implementation of improvement projects
Ensure report of status of quality is provided to management
KEY ACTIVITIES & RESPONSIBILITIESStrategic:
Provide guidance to the shift quality teams for effective operation.
Ensure implementation of operational strategies for the plant quality department.
Plant Quality Management
Develop, implement & review plant quality related activities
Implement and monitor daily, weekly and monthly activities related to in process inspection activities.
Prepare, implement and monitor machine/ component wise inspection plans
Implement and monitor process control activities. Periodic audit of process control parameters for improvement
Attend regular cross functional meetings to understand shift wise quality issues and take corrective actions as required
Prepare reports and participate in meetings with plant senior management on quality issues
Understand product related quality issues and suggest corrective actions for the same
Self inspection audit in shop floor
Release non-conformed products for improvement.
Attend to major rejections and major rework issues
Identify repeated stock discrepancies and take corrective action
Exercise, monitor & control to keep non-conformance at the minimum.
Work on quality issues related to new product development components.
Carry out calibration of machines and arrange for calibration of machines and instruments on the shop floor. Extend support to vendor for calibration
Coordinate with production, design and materials for nonconformities and continuous improvement
Coordinate with suppliers/ vendors & materials department for repeated stock discrepancies.
Identify and eliminate waste
Conduct internal audits as well as review and monitor audit reports
Monitor and control quality costs, processes improvement / cost reduction activities etc.
Analyze claims data and report it to the plant senior management
Process improvement awareness through visual display
Implementation of quality assurance plans and other processes/ systems such as SAP etc
Manage information with respect to rejection rate, stock discrepancies etc
Customer support
Monitor and manage customer complaints and ensure corrective actions are followed to avoid recurrences.
Conduct detailed analysis of customer complaints and provide reports to Plant Quality Head for remedial actions.
Participate in quality related discussions with Customers and Marketing team
Support the Plant Quality Head in discussions with the customers to resolve disputes with respect to customer rejections
Analyze new defective/ premature complaints and suggest corrective actions
MIS and Reports
Ensure SAP is updated regularly and accurately by the team.
Prepare reports and make recommendations for improving overall quality and solving chronic problems
Ensure compilation and reporting of information on – Quality status, Plant Quality rating, Defects analysis, Complaint sample results, Market sample results, Claims data and major deviations.
Ensure documentation of various BIS and ISO 9000 related compliances.
Education and Experience Required
Education: Experience:
10 – 15 years
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