About Us:
MTAP Technologies is a SaaS company automating transportation. MTAP uses the principles of IoT to provide a secure, centralized platform that automatically tracks and manages a varied range of transportation requests for employee and school transportation. MTAP is focused on passenger safety and helps in reducing cost and travel time.
Roles & Responsibilities:
• Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
• Act as a single point of contact for all client queries.
• Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales, and other functional groups.
• Managing the entire show of Account Management and supporting clients.
• Owning the long-term as well as the short-term growth strategy of the account(s).
• Participate in internal planning activities to develop schedules and align resources for projects and support activities.
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
• Respond to queries from potential and existing customers, communicate Safetrax’s value proposition, and negotiate deals successfully.
• Understand client needs and address within defined TAT
Knowledge & Experience:
• Bachelor’s degree and demonstrated prior Account/Service Management experience.
• 2-4 years of experience with Software Products.
• Strong written and oral communication skills.
• Strong Microsoft Office skills (Excel, PowerPoint )
• Hands-on experience with Product Implementation & support is a must
• Understand technical risks and supportability parameters
• Strong decision-making skills.
• The ability to farm the account through relationship management.
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