Roles and Responsibilities:
● Sales Process Evaluation:
○ Review and assess the sales process from lead generation to deal closure.
○ Analyze each stage of the sales funnel to identify bottlenecks and areas for
improvement.
○ Ensure that sales representatives are following the established sales procedure
and guidelines.
● Sales Performance Monitoring:
○ Monitor and evaluate sales representatives’ performance through call monitoring,
sales metrics, and data analysis.
○ Identify strengths and weaknesses of individual team members and provide
constructive feedback for improvement.
● Quality Assurance:
○ Conduct regular audits of sales calls, emails, and other customer interactions.
○ Evaluate the quality of communication, customer handling, and adherence to
company sales scripts and policies.
○ Provide feedback and coaching to sales representatives to enhance their selling skills
and customer engagement.
● Data Analysis and Reporting:
○ Collect and analyze sales data, customer feedback, and performance metrics.
○ Prepare reports on sales performance, trends, and areas for improvement.
○ Collaborate with sales management to develop actionable strategies based on data
insights.
● Training and Development:
○ Assist in the development and delivery of sales training programs.
○ Conduct training sessions on sales techniques, product knowledge, and customer
service.
● Customer Satisfaction:
○ Collaborate with customer service teams to address customer complaints and issues
related to the sales process.
○ Identify opportunities to improve customer satisfaction and retention through sales
interactions.
● Process Improvement:
○ Work with sales managers and cross-functional teams to implement process
improvement initiatives.
○ Identify opportunities to streamline sales processes and enhance sales efficiency.
Qualifications Eligibility
● Any Bachelor’s degree with a minimum of 2-4 years of experience in quality assurance, preferably in the ed-tech industry.
● Proven experience in quality management, quality assurance, or a related field, with team handling experience.
● Strong leadership and team management skills, with the ability to motivate and inspire team members to achieve excellence.
● In-depth knowledge of quality management principles, methodologies, and tools (e.g., Lean Six Sigma, ISO standards).
● Excellent analytical skills and attention to detail, with the ability to analyze complex data sets and derive actionable insights.
● Effective communication and interpersonal skills, with the ability to collaborate cross-functionally and influence stakeholders at all levels of the organization.
● Certification in quality management (e.g Certified Quality Manager, Six Sigma Belt) is highly desirable.
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