Interested candidates can share their resume – Jitendra.Pandey@cotiviti.com
JOB TITLE: Operations Manager – Medical coding ( CPC Certified)
DEPARTMENT: Operations
REPORT TO: AVP, Operations
PRINCIPAL PURPOSE OF THE JOB
We are currently seeking a manager to manage Medical Coding programs. His/her
Primary responsibility will be to support and monitor day-to-day work processes and meet production and Service Level Agreements. Assessing and forecasting staffing requirements based on client communication and incoming volume. Should coach team members in achieving team deliverables and escalate appropriately and as needed. Monitor activities of team members; provide feedback and counsel team members regarding performance, timekeeping, and personnel issues.
JOB RESPONSIBILITIES
Project Transition and Stability
- People Readiness: Ensure timely completion of resource planning and hiring
- Creating training manual and SOP
- Process Changes and Enhancements
- SLA’s delivery
Business Health and SLAs
- Baseline performance thresholds- Establish and periodically revisit performance thresholds
- Ensure all SLAs are met
- Ensure all budgets are met
Process Improvement & Team Management
- Process Changes and Enhancements
- Reduce operational costs, Healthier Margins
- Identify single points of failure. Create back-up
- Development of second and third-line leader
- Process enhancements (measurable)
- Data Analytics
Talent Engagement & Development
- Talent Acquisition
- Performance Management
- Talent Engagement & Development
ATTRIBUTES AND BEHAVIORS
- Develops and maintains positive working relationships with others
- Provides constructive and honest feedback, and identifies learning and development opportunities
- Takes pride in the achievement of team objectives
- Has credibility with peers and senior managers
- Self-motivated – driven to achieve results
- Seeks to identify, evaluate and implement initiatives that lead to optimal results
- High customer service ethic – is passionate about meeting customer expectations and improving service levels
- Keeps pace with change – acquires knowledge/skills as the business evolves
- Handles confidential information with sensitivity
- Exhibits behaviors consistent with Cotiviti Values.
- Collaborative
- Customer Driven
- Accountable
- Open
RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS
- Graduation in Life Science preferred
- In-depth knowledge of human anatomy and medical terminologies
- Must be Certified Professional Coder (CPC) from the American Academy of Professional Coders (AAPC), with knowledge of HCPCS, ICD, CPT, and DRG preferred
- Minimum 8-10 years of experience in E&M coding and minimum 3-5 years of experience as an Asst Manager or Manager
SKILLS & COMPETENCIES
- Develop systems, processes, and practices that seek to improve performance
- Strong analytical, critical thinking, and problem-solving skills
- Works effectively with a wide range of people
- Proficiency in MS Office, and Visio
- Strong organizational skills and adaptive capacity for rapidly changing priorities and workload
- Excellent communication skills, inclusive of proficiency in spoken and written required
JOB DEMANDS
- Flexibility to travel based on business needs is preferred
- Ability to work seated at a computer for long periods
- Candidate should be ready to work different shifts, including night shift
KEY CONSTITUENTS
- Works with all Cotiviti business teams but especially the Medical Coding team.
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