Information Technology Support Specialist

Job Title: Technical Support Specialist (End User Support)

Location: Gurugram (Onsite)

Domain: Finance or Banking

Job Type: Full-Time

Job Summary

We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. In this role, you will provide both on-site and remote technical support for internal end-user systems, including software, hardware, and connectivity.

The ideal candidate is a self-driven technical professional who can work independently while collaborating with a broader support team. You will play a key role in delivering a seamless and high-quality technology experience for all users, including senior leadership and trading teams.

Key Responsibilities

• Identify, triage, troubleshoot, and resolve complex technical issues via in-person, phone, chat, and email support
• Troubleshoot hardware, software, operating systems, user accounts, and mobility-related issues
• Provide support for trading environments and enterprise applications
• Handle IT hardware requests including setup, deployment, and basic troubleshooting
• Provide hands-on data center support (installation, cabling, inventory tracking)
• Perform conference room setup and maintenance support
• Escalate issues to relevant internal teams or vendors for root cause resolution
• Deliver excellent customer service and ensure optimal end-user experience
• Collaborate with local and global teams on support tasks and technical projects
• Support additional tasks and overtime requirements as needed

Required Skills & Experience

• 7+ years of experience in technical support within enterprise environments
• Strong knowledge of:
• Windows, macOS, Linux, iOS, Android
• Networking fundamentals (DNS, DHCP, TCP/IP, VPN)
• Active Directory, Azure, Intune
• Microsoft Exchange
• Experience with collaboration and communication tools (MS Teams, Zoom, WebEx)
• Exposure to Finance/Banking or trading environments is highly preferred
• Excellent communication and stakeholder management skills

What We Offer

• Opportunity to work in a fast-paced, enterprise environment
• Exposure to global teams and modern IT infrastructure
• Career growth and learning opportunities

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