Job Title: Oracle EBS
Only Immediate Joiners.
Bangalore, Pune, Hyderabad, Kolkata
Hybrid Mode (3 days a week)
Job Description:
We are looking for a proactive Oracle EBS L1.5 Finance Support Consultant to join our support team. This role is designed for professionals with intermediate-level experience in Oracle EBS Finance modules (AP, AR, GL, FA, CM). You will be responsible for providing functional support for day-to-day operations, managing incidents, resolving issues, and escalating complex problems to L2/L3 teams when necessary. The ideal candidate will have a strong understanding of Oracle EBS finance functionalities and be able to quickly address user issues while ensuring minimal disruption to business processes.
Key Responsibilities:
Level 1.5 Support for Oracle EBS Finance Modules: o Provide functional support for Oracle EBS Finance modules (Accounts Payable, Accounts Receivable, General Ledger, Fixed Assets, Cash Management). o Troubleshoot and resolve user-reported issues, with a focus on functional, configuration, and procedural challenges. o Serve as the first point of contact for functional issues, ensuring accurate diagnosis and resolution or escalation to the appropriate team. Incident & Service Request Management: o Log and track support requests in the ticketing system, ensuring they are categorized, prioritized, and addressed in accordance with Service Level Agreements (SLAs). o Collaborate with end users to identify business process challenges, document them, and implement effective solutions within Oracle EBS Finance. o Escalate unresolved issues to Level 2 (L2) or Level 3 (L3) support teams, ensuring timely follow-up and closure of tickets. Functional Troubleshooting: o Resolve common Oracle EBS issues related to finance processes (e.g., data entry errors, report generation problems, posting issues). o Identify recurring problems and suggest preventative measures or solutions to reduce future incidents. o Perform root cause analysis of minor incidents and propose corrective actions. Configuration Assistance & Change Management: o Provide assistance with minor configuration changes within Oracle EBS Finance modules, ensuring that system settings are aligned with business requirements. o Support the implementation of change requests under the guidance of the L2/L3 teams, including testing and documentation. User Support & Communication: o Assist finance users with day-to-day queries, offering solutions to common issues and guiding them through Oracle EBS functionality. o Educate end-users on best practices for utilizing Oracle EBS to streamline finance operations and prevent user errors. Documentation & Knowledge Base Maintenance: o Maintain up-to-date knowledge base articles and troubleshooting guides for frequently encountered issues and solutions. o Ensure that all support activities are properly documented, creating a reference for future incidents and inquiries. System Monitoring & Testing: o Regularly monitor the Oracle EBS Finance modules to identify issues, inconsistencies, or system performance concerns. o Support testing activities during patch updates, minor system enhancements, or user acceptance testing (UAT). Reporting & Analytics: o Assist in generating reports from Oracle EBS for finance teams, troubleshooting issues related to reporting. o Support users in configuring basic reports or queries to meet business needs. Collaboration with Cross-Functional Teams: o Work closely with other IT teams (e.g., DBA, technical support) to address issues that may require a technical intervention. o Collaborate with the L2/L3 teams to escalate complex issues and ensure timely resolutions.
Skills and Qualifications
Experience: 5 years of experience in Oracle EBS Finance support or functional consulting (AP, AR, GL, FA, CM). o Prior experience in an L1 or L2 support role in an Oracle EBS environment is preferred. o Experience with financial business processes and understanding of accounting principles. Technical Skills: o Basic understanding of Oracle EBS R12 or later versions, including key finance modules. o Familiarity with Oracle Reports, BI Publisher, and/or other reporting tools. o Basic knowledge of SQL for querying data or performing minor data fixes. Functional Expertise: o Understanding of core finance business processes such as AP, AR, GL, FA, and month-end/year-end closing procedures. o Ability to perform basic configurations within Oracle EBS Finance modules (e.g., ledger setup, payment terms, journal entries). Soft Skills: o Strong analytical and problem-solving skills with the ability to resolve issues efficiently. o Excellent communication skills and the ability to communicate complex concepts to non-technical users. o Ability to work under pressure and manage multiple support requests simultaneously. Certifications (optional): o Oracle Certified Implementation Specialist (OCS) in Oracle EBS Finance or other relevant certifications would be a plus.
Education: Bachelors degree in accounting, Finance, Information Technology, or related field. Relevant ERP or finance-related certifications are an advantage.
Note : If interested please share resume to Sanisetty.DivyaBhavani@itcinfotech.com with these details like CTC, ECTC, experience , Notice period, Location , experience in the Oracle EBS finance functional.
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