Teams Telephony Administrator

Experience: 4–6 Years

Contract Duration: 6 Months

Job Summary

We are looking for an experienced Teams Telephony Administrator to support and manage Microsoft Teams telephony infrastructure. The ideal candidate should have hands-on experience with Teams Voice, Direct Routing, SBC configuration, and enterprise telephony integrations. The role requires strong understanding of VoIP technologies and the ability to support secure communication environments.

Key Responsibilities

• Manage and administer Microsoft Teams Telephony / Teams Voice environment.
• Configure and maintain Direct Routing between Microsoft Teams and telephony infrastructure.
• Deploy, configure, and troubleshoot Session Border Controllers (SBC).
• Integrate and manage PBX systems with Microsoft Teams.
• Configure and manage SIP Trunking for enterprise telephony solutions.
• Monitor and troubleshoot voice quality, call routing, and connectivity issues.
• Ensure compliance with PCI DSS payment security standards where applicable.
• Collaborate with network and security teams to ensure seamless telephony operations.
• Provide support for telephony-related incidents, changes, and upgrades.
• Maintain documentation and best practices for Teams telephony infrastructure.

Required Skills

• Strong experience in Microsoft Teams Telephony / Teams Voice
• Hands-on experience with Session Border Controllers (SBC)
• Expertise in Direct Routing configuration
• Knowledge of PBX systems and SIP Trunking
• Understanding of VoIP protocols and enterprise telephony environments
• Experience working in PCI DSS compliant environments (preferred)

Certifications (Preferred)

• MS-721: Collaboration Communications Systems Engineer
• MS-720: Microsoft Teams Voice Engineer

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