Senior/ Staff Engineer, Field Service

Role:

This is a key technical leadership role responsible for the installation, commissioning, service support, and stabilization of SMT equipment at customer sites. The position requires strong hands-on technical expertise, the ability to lead on-site teams, manage customer escalations, and ensure high service quality and customer satisfaction across multiple projects.

Responsibilities:

• Install, commission, and support SMT equipment during production ramp-up phases
• Provide on-site customer training and application support
• Deliver standby and breakdown service support as required
• Respond promptly to regional and customer service calls
• Monitor production performance and support SMT line stabilization
• Act as the technical lead and primary point of contact during customer escalations
• Lead and coordinate on-site engineers during equipment installation and ramp-up
• Plan and prioritize tasks, allocate resources, and ensure timely project execution
• Drive continuous improvement initiatives to enhance equipment performance
• Ensure compliance with safety standards, quality requirements, and ASMPT service processes
• Mentor engineers and promote technical knowledge sharing within the team
• Support management with technical inputs, risk identification, and improvement actions

Requirements:

• Diploma or Degree in Mechanical Engineering, Electrical and Computer Engineering, Mechatronics, or a related discipline
• Preferably 12–15 years of experience in a SMT equipment service environment
• Strong knowledge of SMT equipment, including Printers, Pick & Place machines, and SPI systems
• Hands-on experience with ASMPT DEK and SIPLACE platforms is preferred
• Expertise in SMT machine maintenance, programming, optimization and changeover support
• Advanced troubleshooting skills with a structured approach to root cause analysis (RCA)
• Knowledge of SMT processes, particularly printing and inspection
• Experience in SMT line software, MES integration, and industrial automation
• Strong analytical, problem-solving, and communication skills
• Willingness to travel on short notice and open to relocation
• Ability to work effectively in a multicultural, global environment

Work Location: Bangalore, India

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