Software Support Engineer | 1-3 Yrs | Immediate Joiner | Panaji Goa |

Key Responsibilities:

• Analyze field issues using tools like AWS CloudWatch, ELK, Jira, ServiceNow, Oracle, and MySQL
• Perform root cause analysis using logs, call notes, and documentation
• Troubleshoot connectivity issues (Bluetooth, Wi-Fi, TCP/IP, Serial communication)
• Collaborate with global teams to resolve high-priority product issues
• Provide actionable insights for product and process improvements
• Ensure compliance with quality and regulatory standards

Requirements:

• Experience in software support / production support
• Strong debugging and analytical skills
• Knowledge of cloud (AWS), databases (SQL), and logging tools
• Understanding of networking & device connectivity
• Exposure to mobile/web/cloud-based systems

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