Customer Service Manager

Role Description

This is a full-time, on-site role located in New Delhi for a Customer Service Manager. The Customer Service Manager will oversee daily customer interactions, ensuring exceptional service and satisfaction. Responsibilities include managing customer support, addressing inquiries and concerns, analyzing feedback for service improvements, and leading the customer service team to enhance overall efficiency and experience. The role also involves collaborating with cross-functional teams to maintain a customer-centric culture.

Qualifications

• Demonstrated expertise in E-commerce order processing, handling returns, customer queries via email, whatsapp, phone calls
• Keeping an eye on RTO and exchanges
• Making sure inventory, packaging is all in place and in stock
• Proficiency in Analytical Skills for assessing customer feedback and implementing service improvements
• Outstanding Communication skills, both verbal and written
• Strong leadership and team management abilities
• Proactive problem-solving skills and a customer-first mindset
• Bachelor’s degree in Business Administration, Communications, or a related field (preferred)
• Experience in retail, e-commerce, or fashion industry is an advantage

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