Technical Support Executive

Role: Technical Support Executive

Company: Shreejee Infosolutions Pvt. Ltd.

Location: Indore

Experience: 6 Months – 2 Years

Job Summary:

We are looking for a Technical Support Executive to provide excellent customer support and resolve technical issues efficiently. The ideal candidate should have good communication skills, basic technical knowledge, and a problem-solving mindset.

Key Responsibilities:

• Handle customer queries via phone, email, and chat
• Diagnose and troubleshoot technical issues
• Provide step-by-step solutions to customers
• Escalate complex issues to the technical team when required
• Maintain records of customer interactions and issues
• Ensure timely resolution and customer satisfaction

Required Skills:

• Basic knowledge of software, CRM tools, and computer systems
• Good communication and interpersonal skills
• Strong problem-solving ability
• Ability to work in a fast-paced environment
• Basic understanding of networking and troubleshooting is a plus

Qualifications:

• Any Graduate (Technical background preferred)
• 6 months to 2 years of experience in technical support or a similar role

Why Join Us:

• Opportunity to work with a growing IT company
• Learning and career growth opportunities
• Supportive team environment 

Address:

204, Ranjeet Hanuman Road, Usha Nagar Main, Near Mhow Naka Square, Indore, (M.P.)- 452009 

…