Job description:
Company: The Wellness Shop
Location: Jaipur
Experience: 7+ years
Role Overview :
The Inside Sales Manager will lead, scale, and optimise a high-performing inside sales organisation across B2C (D2C)and B2B / bulk sales channels. This role demands a strong sales leader who has built large teams from the ground up, implemented robust sales processes, and consistently delivered revenue growth at scale.
You will be responsible for end-to-end ownership of inside sales performance—from hiring and training to process design, pipeline management, and target achievement.
Key Responsibilities:
Sales Leadership & Revenue Growth
· Own and drive inside sales revenue across D2C and B2B/bulk channels
· Define and achieve monthly, quarterly, and annual sales targets
· Monitor key performance metrics including conversion rates, ARPU, CAC, and funnel efficiency
· Drive high-volume lead conversion while maintaining quality and customer trust
Team Building & People Management
· Build, manage, and scale a 50+ member inside sales team
· Lead team leads, managers, and senior sales executives
· Set clear KPIs, incentive structures, and performance benchmarks
· Foster a performance-driven yet ethical sales culture
Hiring, Training & Capability Building
· Own the end-to-end hiring process for inside sales roles
· Design structured onboarding, product training, and sales playbooks
· Conduct regular skill-building sessions, call audits, and coaching reviews
· Develop second-line leadership and succession pipelines
Process Design & Sales Operations
· Set up and optimise inside sales processes for:
· D2C inbound & outbound sales
· B2B / institutional / bulk order sales
· Design SOPs for lead allocation, follow-ups, CRM usage, escalation handling, and closures
· Work closely with marketing, supply chain, and finance to ensure smooth order fulfilment
· Improve sales productivity through tools, dashboards, and automation
B2B & Bulk Sales Management
· Establish structured processes for bulk sales, distributor sales, and corporate buyers
· Define pricing frameworks, negotiation guidelines, and approval matrices
· Ensure timely closures, invoicing coordination, and repeat order management
· Build long-term B2B relationships through inside sales excellence
Required Skills & Experience:
· 8+ years of experience in inside sales leadership
· Proven experience managing 50+ member sales teams
· Strong background in both B2C (D2C) and B2B / bulk sales
· Hands-on experience in setting up sales processes from scratch
· Demonstrated ability to consistently meet and exceed revenue targets
· Excellent hiring, training, coaching, and performance management skills
· Strong understanding of CRM systems, call centre metrics, and sales analytics
· Highly revenue-oriented, data-driven, and execution-focused
Preferred Background:
· Experience in wellness, healthcare, FMCG, nutraceuticals, or D2C brands
· Exposure to high-growth, scale-up environments
· Experience working with inbound lead funnels and performance marketing teams
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