Who are we?
NymbleUp is an AI powered suite of tools that help retailers drive profitability by generating demand, optimizing workforce and inventory
Our products include AI/ML based forecasting, Demand Planning, Workforce Management and Scheduling and Retail Operations Execution platform. You can find more information about us here: https://www.nymbleup.com https://www.linkedin.com/company/nymbleup-solutions-pvt-ltd/
Position Overview: We are seeking a dedicated and skilled Customer Success Lead to join our Customer Success team. This individual will bridge the gap between our clients and our technology, ensuring that customers achieve maximum value from our product offerings. The ideal candidate has a strong technical background, excellent problem-solving skills, and a passion for building strong, trust-based relationships with our clients. They will work closely with both customers and internal teams, ensuring a seamless experience throughout the customer lifecycle.
Job Overview
We are looking for a proactive and customer-focused Customer Success Executive to join our team. The ideal candidate should be a quick learner, solution-oriented, and comfortable working in a fast-paced SaaS environment. This role involves working closely with clients to ensure smooth onboarding, product adoption, issue resolution, and overall customer satisfaction.
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Key Responsibilities
* Serve as the primary point of contact for customers and build strong client relationships.
* Assist clients with onboarding, implementation, and product adoption.
* Address customer queries, troubleshoot issues, and ensure timely resolution.
* Coordinate with product, tech, and operations teams to resolve client issues efficiently.
* Track and manage customer requests, issues, and follow-ups until closure.
* Provide product training and guidance to clients when required.
* Monitor customer feedback and share insights to improve product and service quality.
* Maintain clear documentation of customer interactions and reported issues.
* Ensure high levels of customer satisfaction and retention.
* Be responsive to urgent or high-severity issues, including limited weekend support if required.
Required Qualifications
* Postgraduate degree in Business, Marketing, Management, or a related field.
* 1–3 years of experience in a SaaS-based company, preferably in Customer Success, Customer Support, or Account Management.
* Excellent communication and interpersonal skills.
* Ability to think quickly and solve problems under pressure.
* Strong customer-centric mindset and relationship management skills.
* Ability to manage multiple clients and tasks simultaneously.
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Preferred Skills
* Experience with client onboarding and SaaS product implementation.
* Familiarity with CRM or ticketing tools.
* Strong analytical and troubleshooting abilities.
* Good organizational and time-management skills.
* Ability to collaborate effectively with cross-functional teams.
What We’re Looking For
* A motivated individual eager to learn and grow in a SaaS environment.
* Someone who can handle pressure and respond effectively in critical situations.
* A quick thinker who can provide practical solutions to client challenges.
- * A professional committed to delivering an excellent customer experience.
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