Sr. Analyst – Account Management

Job Description

• As the Account management Analyst, you will be responsible for ensuring that all our clients are happy with our digital patient experience suite
• You will work with a group of account managers (associates and senior associates) owning small, medium, and large healthcare accounts
• Together, you will work towards understanding each client s individual digital patient experience goals and help them get the most out of our products
• You will be responsible for metrics like practice health score, bookings, churn, cancellations, upsells, NPS, retention, renewals, etc
• Internally you will be responsible for building and scaling a world class account management team true to our core values, performance driven, and passionate about changing healthcare for the good

• Industry
• IT-Software / Software Services

• Functional Area
• IT Software – Application Programming, Maintenance

• Job Role
• Software Developer

• Job Type
• Permanent

Qualification

• UG Qualification
• B.Tech/B.E – Computers

• PG Qualification
• Any Post Graduate – Any Specialization

• Doctorate
• Doctorate Not Required – None

Desired Candidate Profile

• 3+ years of people management experience
• Deep expertise in implementation, customer success, and account management for digital patient experience products
• A bachelor s degree with 60%+ marks
• Exceptional English communication skills
• Excellent data analytical skills in Excel, SQL will be a plus
• Entrepreneurial mindset with a solution-oriented approach
• Self-aware with high emotional intelligence
• Should demonstrate service-orientation and customer mindset
• Proven excellence in previous roles

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